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Shipping Rates and Policies:
We provide shipping to all over Bangladesh and also to over 220 countries around the world. However, our shipping rates vary according to your address, the weight of the product and other issues. Your shipping charge will automatically be added to your product at the time of purchasing and you can see for your own the amount of shipping charge before you finalize your order.
At NRB Bazaar we ensure our honourable customers with the utmost satisfactory service. If the product you purchased does not meet the advertised satisfactory level, you can opt for an instant return to the delivery person without bearing any expense. After receiving the order if it fails to meet your expectations, you can opt-in to return the product within 3 working days, but you have to send the product back to us, at your own expense. Please kindly contact us via e-mail, or our customer service give us a heads up before sending a product back. Please note that the cost of the initial shipping charges is non-refundable. In the circumstances, that you have received a faulty or damaged product from us, kindly do not accept the product when such circumstances are faced. Kindly send the product back to the delivery man, and we will proceed to process the refund or replacement of the product after receiving the item back, which may take up to 5-10 business days. Once we have received the returned item, the claimed to be faulty product will be thoroughly inspected by the quality assurance team to comprehend if all required return policy requirements are met.
Please be noted that this return policy is not applicable to the following products:
- Gift Cards
- Baby Care Supplies
- Lingerie, and Inner Wears.
- Beauty, and grooming products.
- Food, and other nutrition products.
- Products which were sold as a combo or in a set are only eligible to return in that set or combo.
- Perfumes, Gels, Polish, any liquefied products, Pet Hygiene, Grooming, or Food, and other Consumables.
The number of days applicable for the return of a product after delivery.
Fashion & Lifestyle 3
Home & Living 3
Gift Corner 3
Books & Stationeries 3
Some Important Points to be Focused on:
- The return policy is only applicable when the product delivered to you is a defective one, or the product is a product other than the one described on the site.
- In the case that you have changed your mind, and don’t want the product after delivery, then you have to return the product back to us at your own expense, and responsibility, and we will work on a refund, if and only if, the product is still in a sellable condition.
- If the product shows any sign of defect outside the given time of our policy, then kindly look into the warranty service provided by the respective companies of your purchased product.
- For products that have installation service provided with it, please DO NOT open the product WITHOUT the supervision of an NRB Bazaar representative. If you do, and anything happens to the product, then, in that case, NRB Bazaar is in no way responsible for it and you will NOT be refunded.
In case of returns, the customer should follow the following points to get any possible refunds:
- The product should be unused, unwashed, unsoiled, without any stains and in perfect quality.
- Product's original packaging/box should not be damaged.
Mailing Address, and Contact Information:
NRB Bazaar, Level 11, Vision 2021 Tower 1, (Previously known as Janata Tower Software Technology Park), Kawran Bazar, Dhaka - 1215.
Tel: +88 02 44810017, 44810018
24/7 Call Center : +880 9613 717171
Email: [email protected]